Support
Something wrong? Here is how to get help and what to send.
Try these first
- A buff never showsIts bar must be switched on (Home), placed for your screen (Position buffs) and the buff needs an icon. Home's Running now rows say which is missing.Read more
- Numbers look wrongMatch the game's buff icon size to the square at the end of each box; the box turns green when it fits.Read more
- Relics or spirit stay emptySwitch combat logging on in the game and check your character name on Home.Read more
Everything else is in the docs.
Send us a detection log
When a buff reads wrong, a detection log shows us what the app saw.
- Open the window, go to Home and press Ctrl+Shift+D. A yellow pill appears: detection log is on.
- Play until the problem happens again.
- Click the pill, or press the keys on Home again, to switch it off.
- Send
detdiag.txtandsave-log.txtfrom the app's settings folder. Where the folder is
Also say which hero, which buff, your screen size and the app version (Home shows it).
Contact
The support channel is being set up. Until then, the docs above cover the common problems.